2 tapaa toimia, kun jokin käy hermoille

Turhautuminen on normaali tunnetila, mutta miten sen keskellä tulisi toimia?
When someone or something has you triggered, you actually have a choice about what’s next: to react or respond?  With the exception of actual life-and-death situations, responding is simply better than reacting. What’s the difference? How does it work? Let’s consider them both:"
Leadership and Frustration: 5 Steps to Respond rather than React (The Recovering Leader).